Frequently Asked Questions

Some of our most frequently asked questions are listed below but we’re always happy to talk
so if you have a question then please contact us and we’ll do our best to help.

Q. What does KeepSafe Storage need from me to move in??

A. We ask for formal photo identification, like an Australian Driver’s License or a current passport.  After your identity has been established, KeepSafe Storage will walk you through the Self Storage process. It’s as easy as 1, 2, 3!

Q. What is self storage??

A. KeepSafe Storage Centres offer flexible, do-it-yourself storage for domestic and business customers.  We provide clean, dry, secure, individually alarmed storage rooms.  Your Storage unit is locked with your own padlock (a full range is sold in our reception), ensuring that only you have access to your goods. Access to your Storage unit is free and unlimited 24 hours, 7 days a week.  Please call for further details and availability.  KeepSafe Self Storage is a cost effective alternative to achieve any additional space requirement.

Q. How do I know what size Storage unit I need??

A. KeepSafe Storage Centres have a wide variety of shapes and sizes in terms of both square metres and volume.  So you have 2 options:

1) Please talk to our experienced friendly staff and they will help and advise you on the most suitable unit size, or

2) To view more information and examples on what can be stored in each size unit, simply click here and follow the steps.

Q. How secure & private are KeepSafe Storage Centres??

A. All KeepSafe Storage Centres are individually alarmed and have security perimeter fencing and electronic access controlled gates. Our O’Connor and Balcatta premises are well lit with 24 hr digital CCTV coverage offering state of the art security. With KeepSafe Self Storage Centres, peace of mind comes as standard. We’ll Keep it Safe.

Q. What are your terms??

A. We send out your invoice 10 days in advance of when your storage is due. Payment is due on the 1st day of each month.

Q. What about transport and moving??

A. You are responsible for transporting and moving your goods to our storage centres.  We do have a truck and trailer available which are free to use when moving in and out.

Q. Do I require insurance for the KeepSafe move in trailer??

A. Insurance for the use of our van is mandatory. The incidental cost of insurance is $100 (conditions apply).

Q. What can I store in household Storage??

A. You can store virtually anything however there are a few items which are prohibited.  Prohibited items include, but are not limited to: living creatures, flammable materials, firearms, toxic waste and illegal substances.

Q. Does KeepSafe cater for students??

A. Short-term Storage is a great idea for students and KeepSafe have a variety of units so students can find the perfect size for them.

Q. Where can I get packaging material??

A. KeepSafe has a wide range of moving and packing supplies at the O’Connor and Balcatta Storage Centres. We can also provide great tips and insight on how to get the most from your Storage space.

Q. Is the building pest controlled??
A. Yes, we have a professional Pest Control company that conducts a routine check and control programme implementation, providing us with updated reports.

Q. Is the space air conditioned??

A. No, however our building has been constructed to the highest standards, which includes insulation, concrete panelled outer walls and specially architected ventilation – all of which provide a cool internal environment as opposed to temperature controlled.

Q. Can I store small items??

A. Yes, from as little as $2 per day depending on your needs.  KeepSafe Storage Centres offer a cost effective solution to meet every Storage requirement with unit sizes ranging from 1m2 up to 26m2 .

Q. How long can I store my belongings??

A. You may store your items as long as you wish. You are billed each month in advance for as long as you use the unit.  However only 7 days’ notice is required to vacate the unit. *Minimum period is one month

Q. When can I gain access to my belongings??

A. We offer unlimited access to your belongings 24/7 so you can add and remove items as much as you need to.

Q. Is self storage expensive??

A. Costs can be as little as $2 per day. Depending on your needs, there is a cost effective solution to your additional space requirements.  All units are between 2.4 and 3m high, so stacking your Storage items up to 3m allows you to select the most efficient unit size, saving you money.

Q. What about insurance??

A.  KeepSafe Storage Centres offers optional insurance cover for your goods at extremely competitive rates.  Please ask our friendly staff for more information and pricing.

Q.How do I pay for my Storage??

A. We accept major credit cards (Mastercard and Visa), direct debit and cash, however the easiest form of payment is automatic credit card payments, which we setup at the start.  There are no fees for using a credit card.

Q. Why should I choose KeepSafe Storage??

A. KeepSafe Storage Centres use state of the art technology and by exceeding customers’ expectations KeepSafe Storage Centres are becoming the premier provider of Self Storage in and around Perth.   Very secure premises, knowledgeable staff and a caring attitude makes KeepSafe Storage Centres a cut above the rest.  In addition, O’Connor and Balcatta offer all weather loading bays.  That means that you can add and remove your items in the comfort of an undercover loading bay, protecting your items and yourself from direct sunlight, rain and wind.

Q. What can I store in business storage??

A. Only your imagination limits your storage possibilities. Archive file, merchandise, stock and promotional material are some examples of items for which businesses use KeepSafe Storage Centres.

Q. Do you require me to pack my goods before storage??

A. KeepSafe recommends that you pack your goods in strong boxes. This makes stacking easier and avoids damage to your goods whilst also making the most of the space in the room.  However, you do not need to have your goods in boxes.  A dust cover is a good idea and soft furnishings should have some type of protection.

Q. How much notice do I need to give to move out??

A. We require a 7 days written notice that you will vacate your unit.  However if your plans change you can extend this period and continue paying your rental.

Q. Do the units have power??
A. All units 15m2 or above in size have individually lighting controls and there are power points at strategic points in the corridors. There are no individual power points in the units, but this can be arranged if required. Terms and conditions apply.